We help fintechs, banks, and high-growth businesses scale with compliant, performance-driven outsourcing—built by operators who've been in the trenches across Africa.
Pinnavon isn't your typical BPO. We're a specialized partner founded by professionals who've led collections teams, built contact centers, and scaled operations across Africa's fintech landscape.
We understand the pressure you're under: hitting targets, staying compliant, keeping customers happy. That's why we design solutions that work in the real world— not just on paper.
Comprehensive outsourcing solutions designed specifically for financial services and high-growth businesses.
Multichannel support (voice, email, chat) focused on fast resolution, clear communication, and keeping your customers loyal. SLA-driven with real-time quality monitoring.
Learn MoreEthical, structured collections and receivables management that improves recovery rates—without burning customer relationships. Compliance-first approach.
Learn MoreData processing, CRM management, document verification, and reporting. We handle the operational heavy lifting so your team can focus on strategy.
Learn MoreLead qualification, appointment setting, and outbound engagement to fill your pipeline with ready-to-convert prospects. Data-driven targeting.
Learn MoreHigh-quality labeling for AI/ML projects—text, image, or dataset prep—with rigorous QA and clear documentation. Built for machine learning teams.
Learn MoreWorkflow design, KPI frameworks, and process audits to help you build operations that scale without breaking. Strategic guidance from experts.
Learn MoreProfessional multilingual support across key languages including English, German, and French, enabling seamless communication with diverse global customers. Designed to enhance customer experience, expand market reach, and support international operations.
Learn MoreFive principles that shape every engagement and drive measurable results.
Clear SOPs, real-time dashboards, and regular performance reviews—no black boxes, total transparency.
GDPR, local data laws, financial regulations: we build safeguards in from day one, not as an afterthought.
We don't guess. We measure, analyze, and adjust based on what the numbers tell us. Always.
Every process is designed with the end-user in mind—because retention beats acquisition every time.
Start small, grow fast. Our models flex with your volume, seasonality, or expansion plans effortlessly.
What sets us apart from traditional outsourcing providers.
We speak your language: NPLs, KYC, SLAs, churn, LTV. No onboarding lag, no learning curve.
We tie our success to yours—clear KPIs, transparent reporting, no vanity metrics. Ever.
Strong governance, staff training, and audit-ready processes built in from the start.
Onshore, nearshore, or hybrid. Scale up or down without long-term lock-in or penalties.
Our team has built and scaled financial operations across Africa.
Our leadership team has held senior roles in banking, fintech, and BPO operations— from launching digital lending platforms to restructuring collections units across East and West Africa.
We don't just advise. We've managed teams of 200+, navigated regulatory shifts, and turned around underperforming operations. That experience is baked into every Pinnavon engagement.
Real results from real partnerships across the continent.
"Pinnavon transformed our collections operation. Within 3 months, recovery rates improved by 35% while customer complaints dropped. Their team understands the delicate balance between results and relationships."
"We needed a partner who could scale with us rapidly. Pinnavon went from 10 to 50 agents in 6 weeks without compromising quality. Their compliance framework gave us confidence during our Series B audit."
"The data annotation quality is exceptional. Pinnavon's team delivered 100,000+ labeled records with 98% accuracy. They understood our ML requirements better than most tech vendors we've worked with."
Local expertise, global standards across key African markets.
Our East Africa hub with access to top talent, robust tech infrastructure, and deep regional expertise across financial services.
West Africa operations center offering scale, multilingual capacity, and direct access to Africa's largest fintech ecosystem.
Tell us what you're trying to solve. We'll respond within 1 business day.
Whether you need to improve collections, enhance customer experience, or build a scalable back-office, we're here to help.
Prefer a quick intro call?
Book 15 minutes with our ops team.